Tech Tips
Quick Answers to Common Printing and Scanning Issues
-
- Print Quality
Image repeating down page
Possible Cause Resolution Faulty toner cartridge Replace toner cartridge Faulty fuser Replace fuser Call for service Evenly spaced dots down pagePossible Cause Resolution Spot on toner cartridge drum Replace toner cartridge Worn fuser Replace fuser Call for Service Smearing, or streaking down pagePossible Cause Resolution Faulty/empty toner cartridge Replace toner cartridge (If color, replace toner that coincides with color of streak) Faulty, or end of life transfer belt (color units only) If streak is multi-colored, or brown, replace transfer belt, or call for service Faulty, or end of life fuser unit Replace fuser, or call for service
- Print Quality
-
- Paper Jams
Paper jam in paper tray
Possible Cause Resolution Worn rollers in tray Replace worn rollers Paper tray guides not adjusted properly Adjust paper guides to correct size indicator marks in tray Previous paper jam not completely removed Remove all scraps of paper remaining in paper path Call for service Paper jam behind toner cartridge or in back of printer in fuserPossible Cause Resolution Faulty Fuser Replace fuser Call for service Paper jam message but no paper jam found in printerPossible Cause Resolution Paper guides in tray are set incorrectly Adjust paper guides to correct size indicator marks in tray Paper is jammed or sensor is out of position in area you can’t access Call for service Paper jam with multiple sheets stuck together or blank pages in print pathPossible Cause Resolution Too much static in paper Replace all paper in tray with paper from new ream Sticking solenoid Call for service
- Paper Jams
-
- Error Codes
49 or 79 error
Possible Cause Resolution Corrupt job in print queue Turn off printer Firmware issue Delete all print jobs from print queue and restart printer Update firmware on printer Load paper in tray 1Possible Cause Resolution Print job paper size or type is different than paper size/type in printer Change paper size/type in print job or in paper tray settings in printer Paper guides in tray are set incorrectly Adjust paper guides to correct size indicator marks in tray 10.00 or 10.10 supply memory errorPossible Cause Resolution Chip on toner not being read correctly Replace toner cartridge
- Error Codes
- Scanning Defects and Jamming
Line on copies
Possible Cause Resolution Dirty scanning glass Clean scanning glass:https://support.hp.com/nz-en/document/ish_6895871-6895930-16 Faulty scanner Call for service Dirty Scanning GlassPossible Cause Resolution Dirty ADF rollers Clean ADF rollers:https://support.hp.com/us-en/document/c01728503 Worn ADF rollers Replace the ADF rollers Faulty ADF Call for service ResolutionPossible Cause Resolution Dirty scanning glass Clean scanning glass: https://support.hp.com/nz-en/document/ish_6895871-6895930-16 Low Resolution/Quality setting in printer Adjust copy/scan settings at printer control panel Firmware issue Update firmware Restart printer